Claims
Providing an exceptional claims service is about being accountable to our clients and delivering when you need it most. We can’t eradicate the need to claim, but we can give you the security of knowing we have the expertise, resources and relationships to support you if the unexpected happens.
Claim contacts
If you need to report a claim or would like an update on an existing claim, please email one of the following, or call +44 (0)20 3997 1153
Sharon Long
Chief Claims Officer
As a team we have the deepest specialist capabilities and industry knowledge as well as a service attitude and client orientation. This helps us fast track the claim process by seeing things from the client’s perspective and bespoking the process for the client.

Our down to earth approach will get your business back up to speed
A fair and straightforward approach is integral to swift claims resolution. Experience tells us this can only be made possible if we see things from our clients’ perspective.

Meet your Claims team
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Sharon Long
Chief Claims Officer
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Rob Frost
Head of Property Claims
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David Pusiak
Technical Head of Claims, Insurance
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Sam James
Technical Head of Claims, Insurance
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Ana Garcia Ocampo
Technical Head of Claims, Reinsurance
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Thomas Paynel
Head of Claims Operations & Performance
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Irene Stavrou
Head of Casualty Claims
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Patricia Castro
Head of Energy Claims
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Leigh Gladden
Head of Aviation and Aerospace Claims
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William Strover
Head of Equine, Livestock and Accident & Health Claims
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Margaret Curzon
Head of Political Risk Claims
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Laura Gaweda
Senior Claims Adjuster
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Bradley Skingle
Senior Claims Adjuster
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Jo Ward
Head of Marine & Specialty Claims
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James Wilson
Head of Reinsurance Claims (UK)
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Chris Sullivan
Senior Claims Adjuster
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Simon Davies
Claims Analytics Manager
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Omar Jabang
Claims Adjuster
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Sam Zeller
Senior Claims Adjuster
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William Perrett
Delegated Claims Manager
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Terrae Tuzo
Senior Claims Specialist, Reinsurance
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Andrew Barker
Senior Claims Adjuster
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Andrew MacLeod
Senior Claims Adjustor
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Elizabeth Adekoya
Trainee Claims Adjuster
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Jo Foster
Senior Claims Adjuster
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Jane O’Flaherty
Senior Claims Adjuster
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Daniel Goddard
Senior Claims Adjuster
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Philip Christian
Senior Claims Adjuster
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Denzel Dodoo
Claims Adjuster
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Amelia Thomas
Claims Adjuster
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Noah Kennedy
Claims Adjuster
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Kasie Howard
Trainee Claims Adjuster
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Matthew Terry
Senior Claims Adjuster
Not driven by process. Just driven.
We’re driven to reaching the best possible outcomes for our clients. Looking at things from our clients perspective, creating bespoke claims experiences with dedicated expertise, responsive communication is the only process we follow.

Need to make a claim?
In order for us to deal with your claim as fast as possible, please fill in the form below and your inquiry will be directed to the relevant team.